Our Complimentary Services
Our Complimentary Services: The Uniglo Promise
At Uniglo Jewels, we understand that fine jewelry isn’t just an accessory ; it’s an emotion, an heirloom, a keepsake of life’s most treasured moments. That’s why every detail, from the sparkle of your diamond to the moment it reaches your hands, deserves our unwavering care and commitment.
We want you to fall in love not just with your jewelry, but with the entire experience of owning it. That’s why we go beyond crafting exquisite designs ; we stand by you with thoughtful, complimentary services that make your journey stress-free, joyful, and deeply personal.
Worldwide Shipping You Can Trust : Bringing Brilliance to Your Doorstep
When you choose a piece that speaks to your heart. At Uniglo, we make sure your chosen jewel finds its way home to you, safely and at no extra cost.
We offer free, fully insured shipping on every order, big or small. Whether you’re gifting your partner a promise ring or indulging in your own diamond solitaire, we treat each parcel with the same level of care. Every item is delicately packed in our signature packaging and shipped through trusted partners, so it arrives at your doorstep just as beautiful as it left our studio.
At checkout, you’ll be able to select from at least two convenient delivery options. For our EU customers, we offer both secure home delivery and flexible office pickup, with shipments handled by trusted carriers like FedEx or Bpost. For customers outside the EU, we partner with reliable international couriers based on your location, so your jewel travels safely, no matter where in the world you are.
Shipping is free within the EU; for all other regions, standard shipping charges apply. You’ll also have access to real-time tracking updates, because we know the excitement of waiting for that special box; and we want you to feel reassured every step of the way. For us, peace of mind isn’t an extra; it’s the very least you deserve.
15-Day Returns: Because the Right Jewel Should Feel Just Right
Jewelry is intimate; it sits close to your skin, accompanies you through milestones, and often becomes part of your story. So if, for any reason, you feel your piece isn’t quite ‘the one’, we want you to feel empowered to make it right.
- Experience Your Uniglo Piece, Worry-Free – With our 15-Day Return Policy, you have two full weeks to experience your Uniglo jewellery in your own time and space. Try it on, see how it catches the light, share the moment with your loved ones — and if it doesn’t
feel absolutely perfect, simply let us know.
Please note: Returns are accepted only if the jewellery is in its original condition, unworn, with all accompanying certificates, tags, and packaging intact.
- Perfect Fit Promise – Complimentary Resizing – We understand that getting the fit just right is important. That’s why we offer one complimentary resize within 30 days of purchase (where resizing is possible).
However, please keep in mind that eternity bands cannot be resized due to their unique design. If you have any questions about sizing or adjustments, our team is always here to help you find the best solution.
Our team will make sure your return or exchange is smooth, secure, and worry-free, every step of the way. As long as the piece is in its original condition, you can choose between a full refund or selecting something that makes your heart race a little faster. It’s not just a policy ; it’s our way of making sure you never settle for anything less than perfect.
Free Ring Resizing: The Perfect Fit, Guaranteed
A diamond ring should fit onto your finger like it was always meant to be there; a perfect fit for a perfect moment. But we also know that sizing can sometimes be tricky, especially when it’s a surprise proposal or a long-distance gift.
At Uniglo, we take the guesswork out of ring sizing with our complimentary resizing service. If your new ring doesn’t fit like a dream, we’ll adjust it for free within 60 days of purchase. Our skilled artisans treat each resizing with the same precision and care they gave when first creating your ring, ensuring the stones and setting remain flawless.
So go ahead; plan that surprise proposal, gift your partner a stunning anniversary ring, or treat yourself without second-guessing your size. We’re here to make sure it fits perfectly, every single time.
Free Engraving: A Personal Touch That Lasts Forever
A diamond may last forever; but a few heartfelt words can make it timeless. At Uniglo, we believe the most meaningful jewelry is the kind that tells your story. That’s why we offer free engraving on eligible pieces, so you can mark your special moments in a way that’s uniquely yours.
Inscribe your wedding date, your partner’s initials, a nickname, or even the coordinates of where you first met. Our master engravers carefully etch your words onto your piece with precision andrespect for the craftsmanship. It’s a simple gesture that transforms a beautiful piece of jewelry into an heirloom that carries your love and memories for generations to come.
We’re always amazed by the beautiful stories our customers share; and it’s our privilege to help you preserve them in gold, platinum, and diamonds.
More Than Perks - It’s a Promise
To us, these aren’t just ‘extras’. They’re an expression of what Uniglo stands for; trust, transparency, and an unwavering commitment to our customers. When you choose us, you become part of the Uniglo family. Because at the heart of it all, we believe family looks out for one another.
From the moment you browse our collection to the day you pass down your jewel to the next generation, we’re here for you. Our complimentary services are our way of making sure every step feels just as special as the jewel itself.
The Uniglo Difference: Crafted with Care, Delivered with Love
For years, Uniglo Jewels has stood for more than just beautiful craftsmanship. We stand for relationships built on trust, moments made memorable, and a shopping experience that feels as luxurious as the diamond in your hand.
Whether you’re proposing to the love of your life, celebrating your own milestones, or surprising someone dear, we want you to do it freely; knowing that Easy returns, complimentary resizing, and personal engraving; they’re all included, no extra strings attached.
So dream big, take your time, and choose with confidence. We’ll make sure your piece reaches you safely, fits like it was custom made, and carries a message close to your heart; all without any hidden fees or fine print.
Your Forever Starts Here
Jewelry is forever; and so is our commitment to you. That’s the Uniglo Promise. Because a diamond’s brilliance should never be overshadowed by worries about shipping, resizing, or making it yours.
Take your time. Fall in love. And know that we’re here to make sure your experience is every bit as beautiful as the jewel itself.
Welcome to Uniglo Jewels. Welcome to forever.